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Terms and conditions

Version dated 27 October 2026.

These terms and conditions (algemene voorwaarden) apply to everything you buy, request or book through nailsmini.nl: the online course, the consultation, the courses in the studio, treatments at the salon and signing up as a model for a training day. Read in particular the part that matches your choice; articles 1 to 3 always apply.

1. Who we are

nailsmini.nl is Anna’s training school and salon in Tilburg.

  • Trade name and KvK number (Dutch Chamber of Commerce): nailsmini, KvK number 86755633
  • VAT (btw): the small business scheme (KOR) applies; we do not charge VAT
  • Business address: Torenvalk 11, 5052 WD Goirle
  • Email: hello@nailsmini.nl

In these terms, we or Anna means nailsmini.nl. You are the client, the student or the model.

2. Prices and payment

  • All prices are in euros and are the prices shown on the site at the moment you order or send a request. No VAT is added: nailsmini falls under the small business scheme (KOR).
  • Buying online is currently only possible for the online course and (as soon as it is on sale online) the consultation. You pay in advance through Mollie (iDEAL, Bancontact or card). The contract is concluded as soon as your payment has gone through.
  • Courses in the studio and salon treatments are not bought online. You send a request; the contract only comes into being when Anna confirms it in writing (by message or email), with the date, the price and how you pay.
  • The price that the appointment form shows for a salon treatment is a calculation based on the price list. If an extra depends on the number of nails, what is actually done counts.

3. Right of withdrawal (cooling-off period) — general

If you buy something at a distance as a consumer (online, by message or by email), by law you have a 14-day cooling-off period: you can dissolve the contract within that time without giving a reason. This right of withdrawal (herroepingsrecht) applies differently to each product, as set out in the articles below.

How to withdraw: within the cooling-off period, send an email to hello@nailsmini.nl in which you clearly state that you are dissolving the contract. You may use the model form at the bottom of this page, but you don’t have to. We will then refund you within 14 days, using the payment method you paid with.

4. Online course

The online self-study course has two plans:

  • Self-study plan — the course videos and learning materials, at your own pace.
  • Plan with guidance — the same learning materials, plus personal guidance from Anna. What the guidance includes exactly is stated with the plan on the course page.

Delivery. After your payment you receive, by email, a personal invitation link to the course’s private Telegram channel. You need a (free) Telegram account. The link is personal to you; don’t pass it on.

Access. You have access to the course for 3 years, counted from your payment.

Right of withdrawal. The course is digital content that you receive immediately after payment. When ordering, you expressly request this and confirm that you thereby lose your right of withdrawal. For that reason the cooling-off period ends as soon as you have received the invitation link. If delivery has failed (you don’t receive a working link), email us: we will send a new link or refund you.

5. Consultation (online)

The one-to-one consultation is a 30 to 45-minute online conversation about your own work or a professional question.

  • After your payment, Anna will contact you to choose a time together. Send your questions and photos or videos of your work in advance, so the conversation can be as focused as possible.
  • Rescheduling is free of charge up to 24 hours before the agreed time.
  • If you don’t show up at the agreed time and haven’t let us know, the consultation counts as given.

Right of withdrawal. The consultation is a service. When ordering, you expressly request that the consultation take place within the cooling-off period. If you withdraw before the consultation, you get everything back. If you withdraw after the consultation has started but before it has finished, you pay a proportionate part. Once the consultation has been given in full, your right of withdrawal ends — even if that is within the 14 days.

6. Courses in the studio

This covers START IN MANICURE, PRO NAILS and the self-manicure day. These courses are not on sale online: you send a request and agree the date with Anna.

Right of withdrawal. If you conclude the contract at a distance (by message or email), you have a 14-day cooling-off period from the confirmation. If, at your request, the course starts within those 14 days and you withdraw after the course has started, you pay for the part that has already been given.

Cancelling after the cooling-off period:

  • more than 14 days before the first training day — you get everything back;
  • 7 to 14 days before — you get 50% back, or you move to another date free of charge (your choice);
  • less than 7 days before — you get nothing back, but you may reschedule once if there is a place.

Cancellation by Anna (for example due to illness): you choose a new date or you get everything back.

Materials. During the course you work with the studio’s materials. What is included with a course (for example the textbook as a PDF) is stated on the course page.

Certificate. After completing START IN MANICURE or PRO NAILS you receive a certificate of participation. The profession of nail technician is not regulated by law in the Netherlands: the certificate is not a diploma or a licence, but confirms which training you have taken.

7. Treatments at the salon

A request is not yet an appointment. Through the form you request a treatment, date and time. The appointment is only fixed once Anna confirms it by message; if the time doesn’t work, she will suggest another.

Cancel or reschedule as early as possible by message, and no later than 24 hours before the appointment. This is free of charge.

Running late? If you are more than 15 minutes late, the treatment may be shortened or the appointment may have to be moved, so that the next client doesn’t have to wait.

No-show. If you don’t come and haven’t cancelled, we don’t charge anything, because you haven’t paid anything in advance. If it happens more often, Anna may refuse a future request.

Health. Tell us before the treatment if you have an allergy, a skin or nail condition, or anything else Anna needs to take into account. If it would be irresponsible to go ahead with the treatment, Anna may refuse or adapt it.

Not happy? Let us know as soon as possible, with a photo. Anna will then look for a solution together with you, such as a free correction.

8. Being a model on a training day

  • Signing up is free and without obligation, for you and for us. Signing up does not yet entitle you to a place; Anna invites you once a training day is scheduled and your nails fit what is being practised that day.
  • On the training day, a student does the treatment, under Anna’s supervision. Allow 3 to 4 hours. The result may differ from a treatment by Anna herself; Anna keeps an eye on it and corrects where needed.
  • If you can’t come, let us know as soon as possible, so that another model can have your place.
  • Also read Health in article 7: it applies here in the same way.
  • Under 16? Then only sign up with the consent of your parent or guardian.
  • What happens to your data and photos is described in the privacy policy.

All videos, texts, photos and learning materials (online and in the studio) belong to Anna. You may use them to learn yourself. Copying, forwarding, sharing or using them commercially without written permission is not allowed.

10. Liability

  • The learning materials and courses are meant to teach you how to work. What you achieve yourself afterwards depends on your own practice; we don’t guarantee any result or income.
  • Anna is not liable for damage caused by work you later carry out yourself, and certainly not if you don’t follow the rules on hygiene, disinfection and safety.
  • If Anna is liable after all, this is limited to the amount you paid for the product or treatment. This does not apply in the case of intent or gross negligence.

11. Complaints

If you have a complaint, email hello@nailsmini.nl with a description and, if possible, a photo. We will respond as soon as possible and at the latest within 14 days.

12. Applicable law

Dutch law applies to these terms and to all contracts with nailsmini.nl. If we can’t resolve a dispute together, the competent court in the Netherlands will decide. As a consumer, you always keep the protection that the law of the country where you live gives you.

Model withdrawal form

Only fill this in if you want to withdraw from the contract, and send it to hello@nailsmini.nl.

  • To: nailsmini, Torenvalk 11, 5052 WD Goirle, hello@nailsmini.nl
  • I hereby give notice that I withdraw from our contract for the following service or digital content: …
  • Ordered on / confirmed on: …
  • Name: …
  • Address: …
  • Date: …

The Dutch version is legally binding.